Make customer support better for everybody
automate Tier 1 support safely
Make your customers happier
- respond to inquiries within minutes, if not seconds
- speak your customer's language
- resolve up to 85% of tier 1 customer inquiries
Make your employees more productive
- reduce long queues by eliminating high-volume, repetitive work
- keep employees focused on high value problem solving
Reduce support costs and increase organizational responsiveness
- respond to inquiries 24 hours a day, 7 days a week, 365 days a year
- communicate in any language
- scale up and down to meet demand
- monitor social media for "informal" support requests
Improve data consistency and decision making
- automatically analyze, translate, and classify every incoming request virtually instantly
- log and view automated activity through your existing reporting
Quick and easy to implement.
Getting started with smartQueue
Your setup starts with a conversation
step 01
Get in touch - we will start with a conversation about your support organization and practices to learn how smartQueue can help your customers, your employees and your company to make customer support better - more responsive, more rewarding, more transparent and easier to manage.
More about getting started
Plug smartQueue into your support infrastructure
step 02
Once we've identified how smartQueue can help, we will work with you to connect smartQueue to your infrastructure and import your data. SmartQueue is pure SaaS - we connect using existing apis - and the only data we access and import is non-sensitive data. smartQueue doesn't know anything about your customers or your employees.
smartQueue learns how you tag and categorize responses, which responses work and which ones do not, what style and tone reflects your brand.
Read about data safety
Configure policies and guardrails
step 03
Once smartQueue is connected to your systems and knows your best practices for customer interactions, we work with you to configure the ideal policies - workflows, when and how to refer and escalate issues.
We will ensure that smartQueue complies with any and all regulations that apply in any specific geography where you operate.
And we also implement brand- and company-specific guardrails to ensure the quality and tone of smartQueue's interactions meet your brand's standards.
More about compliance and guardrails
Test and validate
step 04
The next step is to test and validate - smartQueue can be configured to work with a small subset of support inquiries that you can carefully monitor to ensure that everything is working as you expect.
Everything smartQueue does is logged and every action becomes a part of your existing reporting and intelligence infrastructure, making it simple to observe and validate smartQueue's actions.
Book a demonstration 
Does smartQueue replace human agents or support them?
smartQueue supports human agents. It handles predictable Tier 1 interactions and escalates complex or sensitive cases to humans, allowing agents to focus on high-value work.
Why is smartQueue different from other customer support bots?
SmartQueue is not a generic chatbot. It is a controlled support automation system designed to classify, validate, and respond only when it is safe to do so. It follows predefined rules, verified responses, and escalation logic instead of improvising answers.
What real problems does smartQueue solve?
smartQueue reduces repetitive work, human errors, inconsistent replies, long resolution times, and agent overload. It brings consistency, safety, and structure to customer support operations.
Does smartQueue actually reduce tickets or just reply faster?
smartQueue reduces ticket volume by resolving repetitive and well-defined issues automatically. Tickets that require human judgment are escalated early instead of bouncing between agents.
How is smartQueue different from using a chatbot directly?
Bots generate responses freely. smartQueue does not. smartQueue uses AI only as one layer inside a controlled workflow that includes classification, validation, historical checks, and escalation rules. This prevents hallucinations, invented policies, and unsafe responses.
Get started
See smartQueue operate in real time. Learn how easy it is to implement. Establish a pilot within 14 days
Book a demo